Introduction and Scope of This Policy
This Privacy Policy is published by my4dlive, an online gambling platform operating under an international licence. This Policy applies to all users who access the my4dlive website via my4dlive.org, including individuals who register as members, visitors browsing general content, and anyone who interacts with our platform through any official channel.
By using the my4dlive platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using the platform. We reserve the right to update this Privacy Policy from time to time, and any changes will be communicated through our official website.
This Privacy Policy should be read together with the my4dlive Terms & Conditions. Both documents form the complete agreement between you and our platform.
Information We Collect
my4dlive collects personal information in several different circumstances. We only collect data that is relevant and necessary for the stated purposes, in line with the principle of minimal data collection.
Information You Provide Directly
When you register an account or interact with our platform, we may collect:
- Full name as stated on your identity card or MyKad
- Active email address used for communication
- Mobile phone number for identity verification and security
- Date of birth to confirm you meet the minimum age requirement of 21 years and above
- Payment method details used for deposits and withdrawals
- Identity verification documents when required for the KYC (Know Your Customer) process
Information Collected Automatically
While you use the my4dlive platform, our system automatically records:
- IP address and device information
- Browser type and version
- Session data and pages visited within the platform
- Game activity logs and financial transaction records
- Cookie data related to user preferences
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Identity information (name, email, mobile number) | Account management and official communication | For as long as the account is active, plus 5 years after closure |
| Financial transaction records | Processing deposits and withdrawals, tax compliance | Minimum 7 years in line with legal requirements |
| Game activity logs | Game integrity, dispute resolution, responsible gambling | 3 years from the date of activity |
| Technical data (IP, device) | Account security and fraud prevention | Rolling 12 months |
Purpose of Using Personal Information
my4dlive uses personal information collected solely for legitimate purposes related to platform operations. We will not process your data for any other purpose without obtaining additional consent from you.
- Account management — registering, verifying and managing your member account, including resetting passwords and updating profile information.
- Financial processing — facilitating deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency, as well as processing withdrawals within the stated timeframe.
- Identity verification (KYC) — ensuring compliance with the minimum age requirement of 21 years and preventing use of the platform by ineligible individuals.
- Platform security — detecting and preventing fraudulent activity, account misuse and any cybersecurity threats.
- Customer support — enabling our 24/7 support team to assist you more effectively via live chat and email.
- Legal compliance — meeting obligations under international licensing conditions and applicable legal requirements.
- Responsible gambling — monitoring gameplay patterns to identify users who may need support or adjusted play limits.
- Marketing communications — sending promotional information and the latest bonus updates, subject to your consent.
Sharing Information with Third Parties
my4dlive takes seriously its responsibility to maintain the confidentiality of your personal information. As a general rule, we do not share your data with outside parties. However, there are limited situations where information sharing may occur:
Trusted Service Providers
We work with certain technical service providers such as payment processors, server infrastructure providers and licensed game software vendors. These parties receive only the information needed to carry out their tasks and are bound by strict confidentiality agreements.
Legal Requirements
my4dlive may be required to disclose information to relevant authorities when compelled by law, court order, or as part of a legitimate international licensing investigation.
Fraud Prevention
In cases involving fraudulent activity, money laundering or serious security threats, relevant information may be shared with the applicable regulatory bodies or law enforcement authorities.
my4dlive never sells member personal information to advertisers, data brokers or any third party for commercial purposes. Your privacy is not an asset we trade.
Data Security and Protection Measures
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or unintentional disclosure.
- Data encryption during transmission using SSL/TLS protocols
- Internal access controls based on the principle of least privilege — only staff who need to may access specific data
- Security monitoring systems operating around the clock
- Two-factor authentication for administrative access
- Regular security audits by independent parties
- Regular cybersecurity training for all staff who handle data
While we use the best available protection measures, no online data transmission or storage system can be guaranteed 100% secure. We therefore encourage members to also take personal precautions, such as keeping their account password confidential and not sharing login credentials with anyone.
Your Rights as a Data Subject
As a my4dlive member, you have certain rights regarding your personal information. We are committed to making it straightforward for you to exercise these rights in a simple and efficient manner.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
You may request that we correct any information that is inaccurate or out of date.
Right of Erasure
In certain circumstances, you may request the deletion of your personal information from our records.
Right to Restriction of Processing
You may request that we limit the processing of your information in certain permitted circumstances.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
Right to Object
You may object to the processing of your information for direct marketing purposes at any time.
To exercise any of the above rights, please contact the my4dlive customer support team via live chat or email at . We will process your request within a reasonable timeframe and in accordance with established procedures.
Cookie Policy and Tracking Technologies
The my4dlive website uses cookies and similar technologies to improve functionality and the user experience. Cookies are small data files stored on your device when you access our website.
Types of Cookies Used
- Essential cookies — required for core platform functions such as login session verification and security controls. These cookies cannot be disabled without affecting website functionality.
- Preference cookies — store your preferences such as language selection and display settings to provide a more personalised experience.
- Analytics cookies — help us understand how users interact with the platform for the purpose of continuous improvement. Data collected is in aggregate form and is not personally identifiable.
You can control and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the my4dlive platform. For more information on how to manage cookies in your browser, please refer to the help section of the browser you are using.
Child Privacy and Age Restrictions
my4dlive strictly prohibits use of the platform by individuals under the age of 21. This policy is part of our commitment to responsible gambling and compliance with international licensing requirements.
We do not intentionally collect personal information from children or individuals under the age of 21. If we find that such information has been collected without our knowledge, the account in question will be suspended immediately and the data will be removed from our records.
⚠️ If you suspect that someone under the age of 21 has accessed or registered an account at my4dlive, please contact us immediately by email at or through our 24/7 live chat.
Cross-Border Data Transfers
As a platform operating under international licensing, your personal information may be stored or processed on servers located outside Malaysia. In such cases, we ensure that protection equivalent to or higher than the standards set out in this Privacy Policy is applied to safeguard your data.
Such data transfers are carried out with appropriate contractual safeguards, including standard data processing agreements that bind data recipients to maintain a high level of protection.
Changes to This Privacy Policy
my4dlive reserves the right to modify this Privacy Policy at any time to reflect changes in law, technology, industry practices, or platform operations. Where material changes occur, we will notify members via their registered email or through a clear notice on our website.
The "Updated" date at the top of this document reflects the date of the latest version of this Privacy Policy. You are advised to review this page from time to time to ensure you are always aware of how we manage your personal information. Continued use of the platform after any changes is considered acceptance of the updated terms.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, the my4dlive support team is available through the following channels:
- 24/7 live chat in Malay and English via the chat icon on the platform
- Email:
We are committed to responding to all privacy-related enquiries seriously and within a reasonable timeframe. To speed up the process, please clearly state the type of request and include your account number or registered email address.